Booking and cancellation terms for the Pyhä caravan area

The booking conditions apply to the Pyhä caravan areaa

These terms and conditions are binding once the booking is made. Advance payment (1/3 of the total value of the reservation) and office costs of €20 must be paid by the due date. The reservation can be canceled without costs before the due date of the advance payment. The final payment must be paid 4 weeks before the start of the reservation. If the reservation is less than 7 weeks from the start, the reservation will be invoiced in one installment. For last minute bookings (less than 4 weeks to the start of the booking) all fees will be charged immediately. A last-minute reservation becomes binding at the time of booking.

Reservation change and cancellation conditions

Changes to caravan area reservations are possible as follows: Reservation changes can be made freely until the due date of the advance payment. After this, changes can be made seven (7) days before the start of the reservation under the following conditions: changes are free of charge to a booking period of the same price. If the change is made to a more expensive time or accommodation destination, the booker must pay the price difference. If the change is made to a more affordable time or accommodation destination, the price difference will not be returned to the booker. In the case of changes concerning the reservation point, the reservation and cancellation conditions are always valid according to the time of the original reservation

Cancellation must always be made in writing to the seller. The reservation can be canceled without costs before the due date of the advance payment. Failure to pay the invoice is not sufficient to cancel the reservation. If the invoice has not been paid despite the payment reminder/reminders, we transfer the collection of the invoice to the collection agency and the customer is also obliged to handle the expenses arising from the collection.

If the cancellation is made at least 28 days before the start of the reservation, the advance payment will be returned, excluding cancellation costs of €46. If the cancellation occurs 27-21 days before the start of the reservation, the advance payment will be withheld (in online reservations, 1/3 of the total amount of the reservation will be withheld). Later cancellations will be charged in full.

If the cancellation occurs due to a serious illness or death of the booker or his/her close family before the start of the accommodation, the customer must make sure that his/her own travel and accident insurance covers the costs of the booking. The cancellation must be reported to the sales office immediately. We also follow the booking conditions in these cases.

The booker must be of legal age. Minors staying without a guardian require a written commitment from the guardian, which is delivered to the seller before
start of accommodation.

Minimum booking times: Minimum 2 days in the winter season, there may be exceptions on public holidays
minimum booking times.

The caravan space is available to the customer from 1pm on the day of arrival until 12noon on the day of departure.

The caravan space includes the free right to use the maintenance building. The kitchen
use of washing machines and dryers as well as washing, sauna and toilet facilities.

The customer is liable for compensation to  the maintenance building or carriage space of the damages caused to movable property during their stay. If the customer causes
disturbance or danger to those in the same property, lies with the landlord/agent
the right to terminate the tenancy immediately after one notice. Of all
the costs incurred from the above-mentioned measures will be invoiced to the customer.

The site is a quiet zone from 22:00 to 08:00.

Everything related to the equipment and condition of the place/maintenance building
remarks and complaints must be addressed immediately to their subject
after appearing at the reception of Hotel Pyhätunturi. In the event of a complaint or remark is asked to make it in writing, this must be submitted before the accommodation
termination. If the customer has not been in contact during the stay
of possible grievances to the seller or his representative, he loses
their rights to possible refunds

SELLER'S RIGHT TO CANCEL THE BOOKING

• In case of force majeure, Pyhätunturi OY can cancel the reservation. A force majeure obstacle is when the host cannot deliver the promised services due to, for example, a strike, fire, water damage, natural disaster, war, etc., which makes it difficult for the host to operate. In this case, the customer will get back the rent he paid in full.
• The travel restrictions imposed due to the Covid-19 corona pandemic do not constitute a force majeure situation, because the travel restrictions imposed during the corona epidemic are not unforeseeable.

The seller has the right to cancel the reservation if the booker has not paid the invoice
by the due date. Cancellation does not remove the obligation to pay the invoice. Provided the invoice has not been paid despite the payment reminder(s),
we transfer the collection of the invoice to a collection agency and the customer is obliged to also manage the costs arising from collection. We reserve the right to change prices.

Insurances

We recommend travel/accident insurance to our customers if possible
for exceptional situations and cases. The seller has no obligation to accept
cancellation without cancellation fees.

Disputes and collection

The parties must try to resolve any disputes as a matter of priority
through negotiations with each other. If the matter has to be dealt with
in the court, it is decided as a first instance of the place of accommodation
in the district court of the municipality of residence. All disputes must be resolved by Finnish legislation in accordance with. The parties in the case are the seller (Pyhätunturi Oy) and the Buyer. If the invoice is a payment reminder or reminders from the creditor (Pyhätunturi Oy). after unpaid, the creditor transfers the collection to the collection agency, which continues collection of an unpaid invoice. The costs arising from the collection are borne by the customer to be paid

GENERAL TERMS AND CONDITIONS FOR THE USE OF PYHÄTUNTURI OY’S ONLINE SERVICES

Terms updated 12.9.2023