RUKABOOKING / PYHÄBOOKING  

Booking, Payment and Cancellation Terms for Accommodation Units provided by Rukakeskus Oy and Pyhätunturi Oy

Application of Terms

These terms apply to the following accommodation properties and additional services brokered and sold by Rukakeskus Oy and Pyhätunturi Oy: Parkside, RukaSuites, AurinkoRinne, MastonAitio, RukaValley, RukaVillage, RukaTonttu, PyhäSuites, PyhäLinna, Kultakero and Hotel Pyhätunturi.

Separate Group Booking Terms apply to reservations of five (5) or more rooms or apartments. Specific terms for training groups apply to clubs affiliated with Ski Sport Finland and the Finnish Snowboard Association.

These terms become applicable once a reservation has been made.

A reservation becomes binding for both parties once the seller has issued a booking confirmation by email. The person making the reservation is responsible for providing a correct and functioning email address.

The person making the reservation must be at least 18 years of age. Minors staying without a guardian must provide written consent from a guardian prior to the start of the stay.

Payment Terms

Ski-Inn Webshop Bookings

The following payment methods are available in the Ski-Inn webshop:  

  • Paytrail (mobile payment, card payments, online banking, invoice and instalment options via Walley, Joustoraha or OP invoice) Apple Pay / Google Pay
  • Klarna AB (instalment payments and invoice)
  • Apple Pay / Google Pay

If the full accommodation fee is paid in one instalment in the online store at the time of booking, the service fee is €0.

In invoices and installment payments via Paytrail or Klarna, the payment service provider pays the price of the order to Rukakeskus Oy/Pyhätunturi Oy at the time of purchase and the warranty to the balance will be transferred to the payment service provider. Due dates are also determined in these cases in accordance with the terms and conditions of the payment service provider. Read more about the terms and conditions for each:

Bookings via Sales Office (Phone, Email or Chat)

For bookings made through the sales office, a €20 service fee will be charged. The biller is Rukakeskus Oy or Pyhätunturi Oy.

Payment terms are determined by the time between the booking date and the arrival date.

Payment Methods

The following payment methods are available for bookings made through the Sales Office:

  • Invoice  
  • Paylink  
  • Credit card  

1. Standard Bookings (made more than 7 weeks before arrival)

The total amount is divided into two invoices:  

  • A deposit of 1/3 of the total price  
  • A final payment of 2/3 of the total price  

The deposit is due within 14 days of the booking date  

The final payment is due 28 days before arrival

2. Late Bookings (made between 4 and 7 weeks before arrival)

The full booking amount is invoiced in one instalment  

The due date is either:  

  • 14 days from the booking date, or  
  • No later than 28 days before arrival 
    (whichever occurs first)

3. Last-Minute Bookings (made within 28 days of arrival)

The full accommodation fee will be invoiced immediately.  

Payment is due the following day.  

If the invoice due date falls on a public holiday or weekend, the due date will be the preceding banking day.

Paylink Payments

Payments via Paylink can be made using the following methods:

  • Online banking  
  • Credit or debit card  
  • Mobile payment methods (including MobilePay)  
  • Instalment plans  
  • Invoice  

Payment services are provided by Collector Bank AB (Walley).

The Paylink payment is due immediately. If payment is not received within this time, the seller reserves the right to cancel the booking without prior notice.

Invoicing (Group Customers)

Group customers (e.g. tour operators) will be issued a single combined invoice. Invoicing is available only to customers with a valid billing agreement with Rukakeskus Oy or Pyhätunturi Oy.  

Booking Changes

All Ski-Inn bookings may be modified up to 7 days prior to the start of the accommodation period. Changes or cancellations can be made free of charge until the due date of the prepayment invoice.

If a booking is modified within the time limits permitted by the cancellation terms, including changes to accommodation, dates, additional services, or the number of guests, a modification fee of €46 will be charged. No modification fee will apply if only additional services are purchased (for example, an extra night).

If the modified booking is more expensive, the customer is required to pay the price difference. If the modified booking is less expensive, no refund will be given for the difference. Any price differences will be invoiced by Rukakeskus Oy or Pyhätunturi Oy.

No modification fee will be charged for the purchase of additional services only (e.g., an extra night).

All original booking terms and conditions remain unchanged after a modification. Bookings may be rescheduled to a new date within a maximum of 12 months from the original booking period.

Bookings made at a promotional rate without modification rights cannot be changed. This will be clearly indicated at the time of booking. For special events, separate terms and conditions may apply.

If the accommodation includes the Ski-Inn lift pass benefit and discounted lift passes have already been purchased, these may be rescheduled within the same season. Any changes must be submitted in writing to the seller.

Right of the Customer to Cancel a Reservation

Cancellations must be made in writing to the seller. Failure to pay an invoice does not constitute a valid cancellation. Unpaid invoices may be transferred to debt collection, and the customer will be liable for any related costs.

Cancellations made during the accommodation period do not entitle the customer to any refund.

Bookings with a Right of Cancellation

Cancellation fees depend on the time of cancellation in relation to the arrival date:

  • Cancelling more than 7 weeks prior to arrival: Cancellation is free of charge within 14 days of the booking confirmation. After this period, a fee of 1/3 of the total booking price + administrative fees will be charged  
  • Cancelling 48–29 days prior to arrival: A fee of 1/3 of the total booking price + administrative fees will be charged  
  • Cancelling 28 days or less prior to arrival: 100% of the accommodation price will be charged  
  • Last-minute bookings (made less than 28 days before arrival): Cancellation is free of charge within 24 hours of booking.  After 24 hours, 100% of the booking price will be charged

Promotional and Discounted Bookings (Non-Refundable):

  • Promotional and discounted bookings are non-refundable. The booking price will indicate if the reservation is offered at a promotional rate.  

Additional terms

Illness or Death: The customer is responsible for ensuring that their travel and accident insurance covers any booking costs in the event of illness, accident, death, or other unforeseen circumstances. Any cancellation must be reported immediately in writing to the sales office.

 

Right of the Seller to Cancel a Reservation

In the event of force majeure, the seller has the right to cancel the reservation. In such cases, the customer will receive a full refund of all payments made to the seller. Force majeure refers to circumstances beyond the provider’s control that prevent the accommodation provider from delivering the agreed services, such as strikes, fire, water damage, natural disasters, war, or similar events that significantly impair operations. Travel restrictions imposed by the customer’s country of departure do not constitute a force majeure situation.

The seller also reserves the right to cancel a reservation if the customer fails to pay the invoice by the due date. Cancellation does not release the customer from the obligation to pay the invoice. If the invoice remains unpaid despite payment reminders, the debt will be transferred to a collection agency, and the customer will be responsible for any additional costs arising from the collection process.

Access to the Accommodation Unit

Access to to Ski-Inn accommodation units is provided via a key code, which operates the main entrance as well as internal and external doors. The key code and apartment number will be sent by text message to the mobile phone number provided by the customer on the morning of arrival.

Rooms at Hotel Pyhätunturi are accessed using physical keys. Keys can be collected from the hotel reception or, if the reception is closed, from a designated key collection box as separately instructed. If any payments related to the reservation are due upon arrival, the key code or keys will be issued only after payment has been completed.

Group Bookings: Access to rooms and apartments is provided via door codes. For group bookings, the customer is required to submit a rooming list to the sales service no later than one week prior to the start of the reservation. Door codes are generated based on the submitted rooming list and will be sent to the group’s contact person by email.

Apartment Check-in and Check-out Times:  

  • From 18:00 on the day of arrival until 15:00 on the day of departure:  RukaSuites, AurinkoRinne, RukaTonttu, MastonAitio, Parkside, PyhäSuites, PyhäLinna.
  • From 15:00 on the day of arrival until 12:00 on the day of departure: RukaVillage, RukaValley, Hotel Pyhätunturi, Kultakero.

Services Included in the Accommodation Rate

Final cleaning is included in the accommodation rate at all Ski-Inn destinations, subject to the following conditions:

Properties where final cleaning does NOT include dishwashing, putting dishes away, or taking out rubbish: RukaSuites, AurinkoRinne, RukaTonttu, MastonAitio, PyhäSuites, PyhäLinna, and Kultakero (excluding Rakka rooms). Guests must wash and put away all dishes and remove all rubbish before departure.

Properties where taking out rubbish IS included, but dishwashing and putting dishes away are NOT included: RukaVillage and RukaValley (excluding RukaValley 28 Lux rooms).

Properties where final cleaning includes taking out rubbish, dishwashing, and putting dishes away: 
Hotel Pyhätunturi, Kultakero Rakka rooms, and RukaValley 28 Lux rooms.

If the room or apartment is left in a condition that exceeds normal wear and use, or if the above obligations are not fulfilled, an additional cleaning fee will be charged (minimum €100).

For safety reasons, skis and snowboards must not be stored in corridors. Any items left in corridors will be removed. A handling fee of €25 per pair of skis or per snowboard will be charged for their return. This also applies to rubbish; if rubbish is left in corridors and must be removed, a €25 handling fee will be charged.

The accommodation rate for RukaVillage30, RukaValley28, Kultakero Rakka rooms, and Hotel Pyhätunturi rooms includes breakfast for the number of guests confirmed at the time of booking, unless otherwise stated. Lift passes are not included unless explicitly specified in the booking confirmation.

Maximum Occupancy of the Apartment/Room:  

2 persons: RukaValley28lux

3 persons: RukaValley28studio, Kultakero Rakka

4 persons: RukaVillage30, Hotelli Pyhätunturi, PyhäLinna33, AurinkoRinne33, RukaTonttu43, RukaValley32, RukaValley48, Kultakero Tokka29, Kultakero Tokka33, Parkside

5 persons: Kultakero Pore55, Kultakero Tokka53

6 persons: RukaSuites43, AurinkoRinne49, AurinkoRinne55, MastonAitio60, RukaVillage40, RukaVillage45, RukaVillage60, RukaVillage70, RukaTonttu51, PyhäSuites43 ja RukaValley58

8 persons: RukaSuites55, MastonAitio70, MastonAitio80, RukaVillage77, RukaVillage88, RukaVillage94, PyhäSuites55, Kultakero Pore89

9 persons: PyhäLinna93

10 persons: PyhäLinna130, Kultakero Taivas136

The number of guests must not exceed the number of fixed sleeping places available in the apartment/room (beds and sofa beds). The stated maximum occupancy for each unit must be strictly observed. An exception applies to children aged 0–2 years sleeping in a travel cot, who are not counted towards the maximum occupancy.

Jaccuzzi

Use of the hot tub at the following apartments—RukaVillage70, RukaVillage88, RukaValley58, Kultakero Pore55, Kultakero Pore89, Kultakero Taivas136, and PyhäLinna130—is subject to a separate usage fee. This fee must be paid prior to the start of the stay.

The usage fee applies to the entire reservation period and does not include additional water changes or refilling during the stay. Guests are expected to leave the hot tub in a clean condition. If the hot tub requires thorough cleaning after use, a cleaning fee of €180 will be charged.

Hot tubs are maintained regularly to ensure proper water quality (e.g. water changes). For stays exceeding one week, necessary maintenance will be carried out in accordance with usage and maintenance guidelines at a time agreed with the guest. If maintenance has been performed on the day of arrival, the hot tub will be available for use no later than the day after check-in.

If the hot tub is unavailable due to reasons attributable to the accommodation provider or external factors (such as weather conditions), any prepaid hot tub usage fee will be refunded.

Pets

Guests must inform the seller of any pets at the time of booking. The number of rooms and apartments where pets are permitted is limited. The seller reserves the right to refuse accommodation with a pet if no pet-friendly units are available.

The customer is personally responsible for the welfare of the pet and for any damage or disturbance caused by the animal to property or other guests. The pet must not cause any disturbance.

Bringing a pet without prior approval will result in an additional fee of €150–€350, depending on the size of the room or apartment.

Parking

A limited number of parking spaces equipped with heating outlets are available at the properties.

Charging electric vehicles from heating outlets or from standard electrical sockets located on building walls is strictly prohibited.

In the Ruka village area, guests may park in a paid parking garage. The seller is not responsible for the operation of the parking facility, which is managed by the City of Kuusamo.

The seller accepts no liability for any damage to or loss of vehicles or their contents in the parking areas of the accommodation properties.  

Terms of Liability and Conduct

Fire Safety: Corridors and common areas must be kept clear of all personal belongings at all times.

Storage of Equipment: Skis and snowboards must not be stored in corridors. Any items left in corridors will be removed. A handling fee of €25 per pair of skis or per snowboard will be charged for their return. This also applies to any rubbish left in corridors.

Bicycles: Bicycles are not permitted in rooms/apartments or in corridors.

Liability for Personal Property: The seller is not responsible for any damage to or loss of personal belongings in common areas, luggage storage facilities, or ski maintenance rooms.

Non-Smoking Policy: All rooms and apartments are strictly non-smoking.

Prohibited Activities: Smoking, the use of e-cigarettes, use of sauna fragrances, and ski waxing in inappropriate areas are prohibited. A fee of €400 will be charged for any violation.

Guest Responsibility: Guests are fully responsible for any damage caused to the apartment/room, its furnishings, or the property during their stay. This includes any additional cleaning or repair costs resulting from misuse or failure to follow these rules.

Disturbance and Termination: If a guest or their visitors cause disturbance or pose a risk to others, the seller or their representative reserves the right to terminate the accommodation agreement immediately. The guest must vacate the premises without delay, and no refunds will be issued for unused or remaining nights.

Prohibited Items: Bringing portable hot tubs to the property is not permitted. A fee of €500 will be charged for non-compliance.

Fire Alarm System: RukaVillage, RukaValley, RukaSuites, PyhäSuites, and Kultakero are equipped with automatic fire alarm systems connected directly to emergency services. In the event of an alarm, the fire department will attend the property. Any costs resulting from a false alarm caused by negligence will be charged in full to the person responsible for the booking.

Quiet hours are from 22:00 to 08:00.

Third-Party Services

If the booking includes services provided by third parties (such as activities, transportation, restaurant services, or other additional services), those services are subject to the terms and conditions of the respective service provider.

 

Rukakeskus Oy / Pyhätunturi Oy acts solely as an intermediary in arranging such services. The company does not assume responsibility for the provision, quality, changes, cancellations, or any damages related to third-party services. Any complaints, claims, or requests for compensation must be addressed directly to the relevant service provider.

 

Package Travel and Related Travel Arrangements

 

A booking is considered a package travel arrangement if, in addition to accommodation, it includes other services (excluding breakfast) that account for more than 25% of the total booking value.

 

Due to the specific conditions of the destination, Rukakeskus Oy / Pyhätunturi Oy applies special terms that deviate from section 4.1 of the standard package travel terms. In all cases, the company’s own cancellation terms will apply, regardless of the reason for cancellation.

The standard package travel terms issued by the Finnish Competition and Consumer Authority are available at:  

https://www.kkv.fi/Tietoa-ja-ohjeita/Ostaminen-myyminen-ja-sopimukset/sopimukset/vakiosopimusehdot/yleiset-matkapakettiehdot/ 

Complaints and Claims

Any complaints or remarks must be reported to the Ski-Inn reception without delay. If the customer does not report any issues during their stay, they forfeit the right to any potential compensation.

 

Contact:

RukaVillage / RukaValley reception

tel. +35810 382 5150

email: ski-inn@ruka.fi

 

Pyhätunturi reception

tel. +35810 382 5151

email: info@pyha.fi

Insurance

Guests are strongly advised to obtain adequate travel, liability, and accident insurance prior to their stay. The seller does not provide or sell insurance.

The customer is responsible for arranging their own insurance coverage. Any damages, accidents, illnesses, or loss of property will be handled through the customer’s own insurance policy.

Disputes and Debt Collection

The parties shall seek to resolve any disputes primarily through mutual negotiation.

If a dispute cannot be resolved through negotiation and legal proceedings are required, the matter shall be brought before the District Court of the location where the accommodation provider is domiciled. All disputes shall be governed by and interpreted in accordance with the laws of Finland. The parties to the agreement are the seller (Rukakeskus Oy or Pyhätunturi Oy) and the customer.

If an invoice remains unpaid after one or more payment reminders issued by the creditor (Rukakeskus Oy or Pyhätunturi Oy), the debt will be transferred to a collection agency for recovery. The customer is responsible for all costs arising from the collection process.

Pricing Adjustments and Obvious Errors

The seller reserves the right to amend prices, descriptions, and other information at any time prior to the confirmation of a booking.

Obvious errors, including typographical, technical, or pricing errors, are not binding on the seller, even after confirmation if the error is clearly identifiable.

All offers and promotional rates are explicitly marked as such. If a price or offer has not been clearly identified as a promotion, the customer may not rely on it where it is based on an obvious error.

Use of Personal Data

The processing of personal data is governed by the general terms and conditions of Rukakeskus Oy’s online services. Further information on how your personal data is processed is available in our privacy policy:

https://www.ruka.fi/en/privacy-policy   

To offer Klarna’s payment methods, we may share your personal data with Klarna, including contact details and order information. This enables Klarna to assess your eligibility for their payment options and to tailor these options accordingly.

Any personal data shared with Klarna will be processed in accordance with Klarna’s own privacy policy.

Payments Service Providers and Billing

Paytrail: https://www.paytrail.com/ 

Klarna: https://www.klarna.com/fi/ 

Collector Bank AB / Walley: https://www.collector.fi/  and https://www.walley.fi/ 

OP Invoice: https://www.op.fi/ 

Jousto: https://www.jousto.com/ 

Contact

RukaBooking / Rukakeskus Oy  

Rukatunturintie 9, FI-93830 RUKATUNTURI 
Tel. +358 (0)10 382 5222 • sales@ruka.fi

PyhäBooking / Pyhätunturi Oy 

Kultakeronkatu 21, FI-98530 PYHÄTUNTURI 
Tel. +358 (0)10 382 5223 • sales@pyha.fi

Ski-Inn reception Hotelli RukaVillage 

Rukankyläntie 6, FI-93830 RUKATUNTURI 
Tel. +358 (0)10 382 5150 • ski-inn@ruka.fi

Ski-Inn reception Hotelli RukaValley 

Bistrontie 2, FI-93830 RUKATUNTURI 
Tel. +358 (0)10 382 5150 • ski-inn@ruka.fi

Hotelli Pyhätunturi reception 

Kultakeronkatu 21, FI-98530 PYHÄTUNTURI 
Tel. +358 (0)10 382 5151 • info@pyha.fi

(Calls to company numbers are charged according to the caller’s subscription plan. Calls made from abroad are charged according to the local operator’s rates.) 

 

(Terms updated 14.4.2026)

Terms applicable to bookings made before April 15, 2026

Payment, booking and cancellation terms and conditions for Ski-Inn hotel rooms and apartments

These booking terms and conditions are applicable to the following accommodation types provided by Rukakeskus Oy and Pyhätunturi Oy: RukaSuites, AurinkoRinne, MastonAitio, Parkside, RukaVillage, RukaValley, RukaTonttu, PyhäSuites, Hotel Pyhätunturi, Kultakero and PyhäLinna.

These terms and conditions apply to Ski-Inn accommodation bookings once a booking is made by a customer to an accommodation. The booking is binding once the service provider has issued a booking confirmation to the customer by email. Customer is responsible to provide correct email address to service provider. 

Accumulator must be major. Written permission of legal guardian is required from minor who will board without guardian and this written permission need to be delivered to Sales office before accommodation start date. 

SKI-INN ACCOMMODATION PAYMENT

Ski-Inn webshop orders

Payment methods in Ski-Inn webshop are Paytrail (mobile payment, card payments, online bank and invoice and Installment Payment services: Walley, Joustoraha or OP invoice) or Klarna AB (installment payments and invoice). If the entire accommodation fee is paid at once at the time of a booking, the office fee is €0. In invoices and installment payments via Paytrail or Klarna, the payment service provider pays the price of the order to Rukakeskus Oy/Pyhätunturi Oy at the time of purchase and the warranty to the balance will be transferred to the payment service provider. Due dates are also determined in these cases in accordance with the terms and conditions of the payment service provider. Read more about the terms and conditions:

Booking made through sales office by phone, email or chat

For bookings made by phone, email or chat valid payment methods are invoice, Paylink or credit card. Biller is Rukakeskus Oy or Pyhätunturi Oy. When payment is done by invoice, the handling fee of 20 € will be added to invoice.

Payment by invoice

If the booking is made no later than 7 weeks (49 days) prior to the booked accommodation period, a prepayment amounting to 1/3 of the total accommodation fee + a handling fee of 20€ will be charged from the customer. The due date for prepayment & handling fee will be in 2 weeks (14 days) from the day the booking is made. The final payment must be made no later than 4 weeks (28 days) prior to the beginning of the booking period.  

Late bookings: If the booking is made less than 7 weeks but no later than 4 weeks prior to the booking period, the total accommodation fee will be invoiced as a single charge (including prepayment and final payment). The due date of the accommodation invoice will be 4 weeks prior to the start of the booking period.  

Last minute bookings: If the booking is made 4 weeks prior to the start of the booking period or later, all the accommodation charges will be invoiced at once and must be paid without delay. A last-minute booking will be binding once the booking has been made. 

Payment by Paylink or by credit card via phone

To pay and confirm the reservation customer can use the Paylink. Payment methods are online banking, Credit/debit card, invoice and installment. Due date is the reservation date. If payment has not been made, the seller reserves the right to cancel the booking without notice. Service provided by Collector Bank AB, vat. # 556597-0513. Lilla Bommens Torg 11, Box 11914, SE-404 39. More Information: www.collector.fi

There is no handling fee for credit card charges and payments made with a Paylink payment link.

TERMS AND CONDITIONS ON BOOKING CHANGES AND CANCELLATION 

Changes to accommodation bookings can be made as follows: Change can be made no later than one week (7 days) prior to the start of the booking period with the following conditions: Change fee of 46 € will be charged if change is made to payment method, period or accommodation type within payment, booking and cancellation terms. Change fee will not be charged from additional services (for example extra nights). If a change is made for a more expen-sive period or accommodation type, the customer shall pay price difference. Rukakeskus Oy will invoice the price difference. If the change is made for a more inexpensive period or accommodation type, the price difference shall not be refunded to the customer. If the booking is changed, the booking and cancellation policy will always apply in accordance with the terms and conditions accepted at the time of the original booking. 

Accommodation offers without the right to change: It is not possible to make changes to accommodation offer bookings. It is stated in the reservation price if the given price is offer price.  

Cancellations shall always be made in writing to the service provider. Ignoring the payment of the invoice shall not be regarded as a valid measure for cancelling a reservation. If the invoice will not be paid despite of invoice reminder/ reminders, we will move dept collection to collection agency and customer is obligated to pay also dept collection costs. 

If the cancellation is made on the due date of the prepayment, or after it no later than 4 weeks prior to the start of the booking period, the service provider shall have the right to withhold the prepayment (1/3 of total accommodation fee) and handling charge.   

If the cancellation is made less than 4 weeks prior to the start of the accomodation period or during the accommodation period, the total accommodation fee (100 % accommodation charge) will be charged and no fees that have already been charged shall be refunded to the customer. 

If the cancellation is made prior to the start of the booking period due to a severe illness or death of a group member or their close relatives, customer must make sure that his/ her own travel insurance or accident insurance will cover booking costs. Cancellation needs to be informed to Sales office immediately. Booking terms will be applied also in these cases. 

The person making the booking will have to be 18 years or older. Minors using the accommodation on their own will have to provide a written consent given by their parents of carers, which is to be submitted to the service provided prior to the start of the booking period.  

Minimum booking periods: During the winter season (October-April) the minimum booking period will be two (2) days. Public holidays may be subject to specific minimum booking terms. In summer (May - September) the minimum booking period is one (1) day. 

CANCELLATION RIGHT OF THE SERVICE PROVIDER 

  • In case of force majeure the service provider shall have the right to cancel the reservation. In such cases, the full rental fee will be refunded to the customer. Force majeure is in question, when service provider cannot deliver promised services for example due to strike, fire, water damage, nature disaster, war, etc. which affects to service provider’s performance.
  • Travel restrictions due to Covid-19 pandemic does not form force majeure situation, because travel restrictions due to Covid19 pandemic are not unforseeable.  

The service provider has the right to cancel the reservation if the accommodation invoice has not been paid by due date by the customer. Cancellation does not eliminate obligation to pay the invoice. If the invoice will not be paid despite of invoice reminder/ reminders, dept collection will be moved to collection agency and customer is obligated to pay also dept collection costs. 

Non-cancellable accommodation offers: For confirmed offers, cancellation fees are 100% from the moment of booking. 

Assignment of apartments, access to apartments and services included in accommodation: 

The apartment/room doors, main access doors and aisle doors are equipped with number coded locks in all the accommodation types except for the rooms at Hotel Pyhätunturi, in which normal key locks are used. The Ski-Inn reception in Ruka is located at the reception of Hotel RukaVillage or Hotel RukaValley and at Pyhä it’s located at Hotel Pyhätunturi reception. The accommodation price of RukaVillage30, RukaValley28 and Hotel Pyhätunturi rooms includes a breakfast for selevted number of people if not told otherwise. The accommodation price does not include ski passes unless otherwise specified in the booking confirmation. 

The check-in time to apartments/rooms is 18:00 on the day of arrival and the check-out time is 15:00 on the day of departure. RukaVillage, RukaValley and Kultakero rooms/apartments and the rooms at Hotel Pyhätunturi the check-in time is 15:00 on the day of arrival and check-out time is 12:00 on the day of departure. 

Apart from the use of the apartment the rental fee includes bed linen and towels, a basic kitchen set (except for Hotelli Pyhätunturi), use of the ski storage and ski service room and final cleaning. Firewood is also included in apartments with a fireplace.

Final cleaning does not include washing the dishes, putting them back in their place or taking out the trash: RukaSuites, AurinkoRinne, RukaTonttu, MastonAitio, PyhäSuites, Pyhälinna, Kultakero (excluding Rakka rooms). Customers must take care of washing and organizing the dishes in the cupboard and taking out the trash before they leave.

Garbage removal is included, but washing dishes and putting them away is not included in the accommodation price: RukaVillage, RukaValley (excluding RukaValley 28 Lux rooms).

Removing garbage, washing dishes and putting them back is included in the accommodation price: Hotel Pyhätunturi, Kultakero Rakka rooms, RukaValley 28 Lux rooms.

Extra cleaning fee (minimum charge 1 hour) will be charged afterwards in case of exceptional untidiness in the room/ apartment or if activities mentioned above are neglected. 

A separate usage fee is charged for the use of jacuzzi for apartments RukaValley58, RukaVillage70, RukaVillage88, PyhäLinna130, Kultakero Pore55, Kultakero Pore89 and Kultakero Taivas136. Jacuzzi use can be reserved same time with your accommodation booking. Jacuzzi use fee will be paid before accommodation start date. Use charge covers use of jacuzzi for whole stay and it does not cover separate water change or water adding during the stay. The jacuzzi is upkeeped (including water change) at regular intervals to guarantee a high quality of the pool water. If the jacuzzi is being upkeeped at the time of your arrival, it will be available for your use on the next day at the latest. 

The maximum allowed number of persons for the different apartment/room types:  

  • 2 persons: RukaValley28lux
  • 3 persons: RukaValley28studio, Kultakero Rakka
  • 4 persons: RukaVillage30, Hotelli Pyhätunturi, PyhäLinna33, AurinkoRinne33, RukaTonttu43, RukaValley32, RukaValley48, Kultakero Tokka29, Kultakero Tokka33
  • 5 persons: Kultakero Pore55, Kultakero Tokka53
  • 6 persons: RukaSuites43, AurinkoRinne49, AurinkoRinne55, MastonAitio60, RukaVillage40, RukaVillage45, Ruka-Village60, RukaVillage70, RukaTonttu51, PyhäSuites43,RukaValley58
  • 8 persons: RukaSuites55, MastonAitio70, MastonAitio80, RukaVillage77, RukaVillage88, RukaVillage94, Pyhä-Suites55Kultakero Pore89
  • 9 persons: PyhäLinna93
  • 10 persons: PyhäLinna130, Kultakero Taivas136

Rooms/Apartments can use that maximum number of persons as there are solid beds (beds and sofa beds) in the room/ apartment. Maximum number of persons per room/ apartment cannot be exceeded. Only exception are children aged 0-2 years who will sleep in a cot. 

Pets and parking 

Please contact the accommodation service provider at the time of the booking if you wish to bring along your pet(s) (there are only a limited number of rooms available with pets allowed). Service provider has a right to decline to accommodate customer if pet rooms/ apartments are not available. Customer is personally responsible for pet’s welfare and possible damage and costs cause by pet to movables or other customers. 

There is a limited amount of parking spots with utility pole for car heater nearby most of the Ski-Inn locations. Charging of electric car is forbitten from car parking utility pole or wall plug. At RukaSuites and RukaVillage, the customers can park their cars in the underground garage (parking fee). Service provider is not responsible of parking garage. Service provider is also not responsible of vehicles parked to parking areas and damage or loss of property which is left inside the vehicle. 

To guarantee fire safety, do not leave any articles in the corridors or public facilities of the hotel. Every apartment has separate ski lockers available on specified location for ski, snowboard, and other equipment storage. Storage of bicycles is forbitten in rooms/ apartments or corridors. Service provider is not responsible of damage or loss of property which is stored to public facilities, luggage room or ski locker. 

Smoking is prohibited in all the rooms/apartments. 

Smoking including electric cigarettes and using odours in sauna are not allowed. Waxing of skis is only allowed at designated waxing/ski service areas. Rooms and apartments are equipped with an automatic fire alarm system, which is directly connected to the district alarm control centre. In case of fire alarm, fire brigade will always come to check the cause of damage or fire alarm. The costs accrued by nuisance fire alarms and other accrued costs will be charged from customer. 

Any violation of hotel rules or damage caused to the apartment/room or the facilities by the customer during their stay shall be charged fully from the customer including extra cleaning and repair costs. If the customer or their guests cause disturbance or danger to the other dwellers, the service provider or their representative has the right to terminate the accommodation agreement with immediate effect, upon which the customer will have to leave the premises immediately. In case of immediate termination, no charges shall be refunded to the customer even if booked accommodation days remain unused. 

All our customers are advised to respect the peace of other dwellers between 10 pm and 8 am. 

Reclamations and complaints

Any reclamations or complaints concerning the facilities or equipment of the apartment/room shall be made to the service provider through the reception of Hotel RukaVillage or RukaValley or Hotel Pyhätunturi as soon as any flaws or other issues are detected. In case reclamation or complaint is asked to be made in written, it need to be delivered to service provider before check- out. If customer has not made the reclamation or complaint during the accommodation, he/she will lose right to possible compensation. Any reclamations or complaints made later shall not be considered.  

All rights to price changes reserved. 

Customers insurance 

We prefer travel/accident insurance for our customers. Seller has no obligation to accept cancellation without cancellation fee.

Argument situations and collection  

Parties should aspire to solve possible arguments primarily by negotiating between each other. If matter will be needed to be handled in court, it will be solved first in lower court of accommodation’s municipality of residence district court. All arguments will be solved by Finland’s legislation. Parties in the matter are Seller (Rukakeskus Oy or Pyhätunturi Oy) and Buyer. 

If invoice is unpaid despite of creditors (Rukakeskus Oy or Pyhätunturi Oy) reminder/ reminders, creditor will move dept collection to collection agency who will continue collection. Customer is obligated to pay also all dept collection costs. 

Clear mistakes 

Clear mistakes (including typos) are not obligatory. All offers and campaign are marked separately. If those are not marked as such, you cannot plead to any rights if matter is clear mistake. 

Travel packages and travel service combinations  

If the customer's reservation includes services other than breakfast in addition to accommodation, the reservation is considered a travel package.

TRAVEL PACKAGE TERMS  

https://www.kkv.fi/en/facts-and-advice/buying-and-selling/contracts/general-terms-and-conditions/general-terms-and-conditions-for-package-travel/

PAYMENT AGENTS AND BILLERS 

Paytrail: https://www.paytrail.com/ 

Klarna: https://www.klarna.com/fi/

Collector Bank AB https://www.collector.fi/

Walley: https://www.walley.fi/

OP Lasku: https://www.op.fi/

Jousto: https://www.jousto.com/

THE USE OF PERSONAL DATA 

Privacy policy for Pyha.fi web service

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice: https://www.klarna.com/international/ privacy-policy/ 

RukaBooking/Rukakeskus Oy

Rukatunturintie 9
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5222 *
sales@ruka.fI

PyhäBooking/Pyhätunturi Oy

Kultakeronkatu 21
FI-98530 PYHÄTUNTURI
Tel. +358 (0)10 382 5223 *
sales@pyha.fi

Ski-Inn reception Hotel RukaVillage

Rukankyläntie 6
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5150 *
ski-inn@ruka.fi

Ski-Inn reception Hotel RukaValley

Bistrontie 2
FI-93830 RUKATUNTURI
Tel. +358 (0)10 382 5150 *
ski-inn@ruka.fi

Reception Hotel Pyhätunturi

Kultakeronkatu 21
FI-98530 PYHÄTUNTURI
Tel. +358 (0)10 382 5151 *
info@pyha.fi

*The cost of calling the business number is a mobile call charge when dialed from a mobile phone and a local network charge when dialed from a landline. The call cost is determined based on the caller's phone contract. When calling from abroad, the cost is determined according to the local operator's price list.

(Terms updated 11.4.2024)